Shipping Policies

Shipping Policies

Welcome to Maxwell Imports, your destination for all things pets and tech! We're dedicated to providing you with high-quality products and a seamless shopping experience. This Shipping Policy outlines everything you need to know about our shipping process to ensure you're informed and satisfied with your order.

Processing Time

After placing your order, our team works diligently to process and prepare it for shipping. Please allow 5-7 business days for order processing. Once your order is ready, you'll receive an email notification with tracking details, so you can keep an eye on your package's journey.

Shipping Methods and Rates

We offer a range of shipping options to cater to your needs. Shipping rates are calculated based on the weight of your items and your delivery location. You'll be able to choose from standard, expedited, and express shipping options during checkout. Please note that delivery times may vary based on the shipping method selected.

Estimated Delivery Times

The estimated delivery time depends on your location and the shipping method you choose.

Please note that these are approximate delivery times and may vary due to factors beyond our control, such as weather conditions and carrier delays.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the progress of your package. If you have any questions or concerns about your shipment, our customer support team is here to assist you.

International Shipping

We're excited to serve customers worldwide! For international orders, shipping times and rates may vary based on your location and local customs regulations. Please note that customers are responsible for any applicable customs duties or import taxes.

Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, changes may not be possible.

Damaged or Lost Items

In the unlikely event that your order arrives damaged or is lost during transit, please contact us within 2 days of receiving your order. We'll work with you to resolve the issue promptly and ensure you receive a satisfactory solution.

Thank you for choosing Maxwell Imports for your pet and tech needs. We're committed to delivering your orders promptly and efficiently. If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team at Contact Us page.