Returns Policies

Return Policies

Welcome to Maxwell Imports, your hub for all things pets and tech! We're committed to ensuring your satisfaction with every purchase. Our Return Policy is designed to make the return process smooth and hassle-free, allowing you to shop with confidence. Please take a moment to familiarize yourself with our policy below.

Eligibility for Returns

We want you to be completely satisfied with your purchase from Maxwell Imports. If you're not entirely happy with your item, you may be eligible for a return within 2 days of receiving your order. To be eligible, your item must be in its original condition, unused, and in the same packaging as when you received it.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at Contact Us page within 2 days of receiving your order. Provide your order number and a brief description of the reason for your return.
2. Our team will provide you with a Return Authorization (RA) number and further instructions for the return process.
3. Carefully package the item in its original packaging, including all accessories and documentation, and clearly label the package with the provided RA number.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our end (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping method to ensure the safe and timely return of the item. Please retain your shipping receipt as proof of return.

Refund Process

Once we receive and inspect your returned item, we'll process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from your refund amount.

Exchanges

If you received a defective or damaged item, we're here to help. We offer exchanges for such cases. Please contact our customer support team to arrange for an exchange and receive further instructions.

Non-Returnable Items

Certain items, such as [list non-returnable items], are not eligible for return due to hygiene and safety reasons. Please ensure you review the product descriptions before making a purchase.

Contact Us

We're dedicated to resolving any concerns you might have regarding your purchase. If you have any questions about our Return Policy or need assistance with a return, please reach out to our customer support team at Contact Us page. We're here to assist you and ensure your satisfaction.

Thank you for choosing Maxwell Imports for your pet and tech needs. We look forward to providing you with exceptional products and service.